Bureau One

Contact & Support

Clear communication.
Responsive support.
Trusted relationships.

Bureau One is committed to transparency, accountability, and responsive communication. Whether you have a question, privacy request, accessibility concern, or need to report suspicious activity, our teams are here to help.

We believe confidence is built through accessibility, clarity, and timely support.

Bureau One provides dedicated channels for privacy, compliance, security, and general support. Our goal is to ensure individuals and professionals know where to go.

Where to start

How we can help

Bureau One maintains defined communication channels to ensure requests are directed to the appropriate team.

Our goal is to ensure that individuals, professionals, and partners know where to go and what to expect.

Privacy

Privacy & data requests

Please contact our privacy team. We handle these requests in alignment with applicable privacy and consumer protection regulations.

If you would like to

  • Understand your data preferences
  • Submit a data rights or privacy request
  • Ask questions about how your information is used
  • Access, update, or request deletion of your personal information

Fraud & security

Fraud & security reporting

If you believe you have received suspicious communication or may be the target of fraud related to a real estate transaction, our teams review and respond to reports promptly.

If you suspect fraud

  • Do not send funds or sensitive information
  • Contact a Bureau One professional immediately
  • Report the activity through the channel below

Compliance

Compliance & regulatory inquiries

You may contact our compliance team for questions related to:

  1. Regulatory compliance
  2. Professional conduct
  3. Brokerage standards
  4. Escalations or concerns

Accessibility

Accessibility support

If you experience difficulty accessing our websites, services, or communications, or require assistance related to accessibility, please contact our accessibility team.

We are committed to improving access and usability for all individuals.

Escalation

If you are not satisfied with the response

Ask for it to be escalated. Every channel above can move a request to a supervisor or to the compliance team. Tell us what you asked for, when you asked, and what you received.

Regulatory and reporting options do not require us. The real estate regulator in your state handles brokerage conduct. Each state’s regulator is listed at bureaurealestate.com/legal/licensing. The FBI Internet Crime Complaint Center at ic3.gov handles suspected fraud.

General

General inquiries

For other questions or support needs, please reach out through our general contact channel.

We aim to respond promptly and ensure inquiries are directed to the appropriate team.

Policy precedence

Trust Center pages describe how Bureau One operates. Where anything on a Trust Center page differs from a published policy in the Legal section, the published policy governs.